Privacy Policy

Introduction

plaxorvemi.top d.o.o. ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at plaxorvemi.top or use our e-commerce analytics services.

As a company based in Slovenia and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

• Company: plaxorvemi.top d.o.o.
• Address: Litijska cesta 34, 1063 Ljubljana, Slovenia
• Registration Number: 7412589635
• VAT Number: SI74369852
• Email: [email protected]
• Phone: +386 1 889 2402

Data We Collect

We collect different types of personal data depending on how you interact with our services. The data we collect includes:

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages, enquiries, and correspondence you send to us
• Account Information: Login credentials and account preferences if you create an account
• Service Data: Information related to your use of our analytics services

Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referral sources
• Analytics Data: Website performance metrics and user behaviour patterns

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

Service Provision (Contractual Necessity)

• Providing e-commerce analytics services and dashboards
• Processing your enquiries and support requests
• Managing your account and service subscriptions
• Delivering technical support and maintenance

Legitimate Business Interests

• Improving our website and services
• Conducting business analytics and market research
• Preventing fraud and ensuring security
• Managing our business operations

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Maintaining records as required by law

Consent-Based Processing

• Sending marketing communications (with your consent)
• Using non-essential cookies and tracking technologies
• Processing special categories of data (where applicable)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support and communication tools
• Payment processing services

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: 3 years from last contact
• Service data: Duration of service provision plus 7 years
• Analytics data: 26 months maximum
• Legal compliance data: As required by applicable laws

After the retention period expires, we will securely delete or anonymise your personal data.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected] or +386 1 889 2402.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Incident response procedures

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: [email protected]
• General Contact: [email protected]
• Phone: +386 1 889 2402
• Address: plaxorvemi.top d.o.o., Litijska cesta 34, 1063 Ljubljana, Slovenia

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable laws. In Slovenia, the supervisory authority is the Information Commissioner (Informacijski pooblaščenec).